Shipping, Delivery, and Returns
Shipping
- Ubae spreads only available for shipment within CA
- Complimentary shipping with ice pack and temperature control packaging for orders over $55+
- Flat rate shipping of $9.99 for orders under $75
- All orders are processed within 3-5 business days
Delivery
- Delivery time within 7 business days
- Currently shipping 8 oz ubae spreads to CA addresses
- Currently shipping 16 oz ubae spreads to CA addresses
- Currently shipping ubae collagen chips to all 48 states except AK and HI
Returns for Treats
- We accept unopened products for 40% refund as long as the return is within 15 days of your order. Return shipment and labels will be your responsibility.
- Our ingredients are fresh and contain no preservatives. We charge a restocking fee of 40% as our returned products will be food waste. We encourage you to inquire about our freshly made products if you have any questions.
Returns for Merchandise
- We accept unused products for 70% refund as long as the return is within 15 days of your order. The products must be unused in the original packaging with tags. Return shipment and labels will be your responsibility.
- We charge a restocking fee of 30% for our returned products.