Refund policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. For products to be eligible for a return they must be in the same condition you received them in, unused, and in the original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us anytime at info@ubae.co.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns for Treats
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We accept unopened products for a 40% refund as long as the return is within 15 days of your order. Return shipment and labels will be your responsibility.
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Our ingredients are fresh and contain no preservatives. We charge a restocking fee of 40% as our returned products will be food waste. We encourage you to inquire about our freshly made products if you have any questions.
Returns for Merchandise
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We accept unused products for a 70% refund as long as the return is within 15 days of your order. The products must be unused in the original packaging with tags. Return shipment and labels will be your responsibility.
- We charge a restocking fee of 30% for our returned products.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ubae.co.